Guarantee process for TRUCKSTAR LED
Like all OSRAM products our TRUCKSTAR LED lamps are carefully checked high quality products. Therefore OSRAM offers a manufacturer‘s guarantee.
OSRAM offers a 4-year guarantee for all TRUCKSTAR LED lamps.
One extra year of guarantee can be secured, if the TRUCKSTAR LED lamps are purchased at and installed by a professional workshop.
All TRUCKSTAR LED lamps which meet above criteria are eligible for the 5-year guarantee, beginning at their purchase date.
Here's how the guarantee works:
TRUCKSTAR LED lamps that fail to work properly as a result of a product defect during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses.
What to do when the lamp fails?
To receive a replacement, please fill out the form for quality claims below. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to defective goods remain unaffected. Submit the complaint and you will be contacted soon.
List of countries offering the guarantee Contact form for quality claims